Refund policy

1. No Returns/Refunds:

All purchases are final. We do not offer returns or refunds once an order is placed.

2. Exchange Only for Damaged Products:

We offer an exchange only if the product is received in a damaged condition.

3. Mandatory Unboxing Video:

An opening/unboxing video of the package is compulsory to claim an exchange. The video must be:

• Taken from the moment the sealed package is opened.

• Clearly showing the damaged item and packaging.

4. Photo Evidence:

Clear pictures of the damaged product and outer packaging must also be sent.

5. Timeline for Reporting:

All evidence (video + photos) must be sent to our official WhatsApp number within 24 hours of delivery.

6. No Claims After 24 Hours:

Unfortunately, claims made after 24 hours from delivery will not be eligible for exchange.

7. Packaging Responsibility:

In case of exchange approval, the customer must ensure the product is repacked securely and sent by the client .

8. Product Eligibility:

Only unused, undamaged products (apart from the reported defect) are eligible for exchange.

9. Non-exchangeable Items:

Customised, personalised, or discounted items are not eligible for exchange.

10. Final Decision:

The decision to approve an exchange lies solely with INAAYAT🌸 based on the evidence provided.